Home carers have been given a £13,000 reward by their bosses at Eden Country Care after it received its best ever survey results on client satisfaction rates.
A survey was posted to nearly 300 clients who all receive home care support to remain living within the comfort and familiar surroundings of their own homes.
In response to the results, the company’s directors rewarded more than 130 of their frontline home carers with a thank you to a total value of £13,000, saying they were the best ever client survey results in its 17-year history.
“To achieve mostly 100 per cent feedback during this year, of all years, is incredible,” said care manager Heather Tarney.
The survey comprised of 10 key questions focussing on the overall satisfaction rates regarding the care and support that the company’s clients received and how it made them feel.
Six out of 10 questions received 100 per cent overall satisfaction rates, with the lowest score being 95 per cent and the rest 98 per cent or above.
Eden Country Care’s Kirkby Stephen team home carer, Rachel Blackburn was surprised to find clients Mr and Mrs Metcalfe at Mill Gardens had decorated their apartment hallway to congratulate Rachel and her fellow Eden Country Care teammates on their fantastic survey results.
Mrs Metcalfe said when she and her husband heard the news about the best ever client survey results, they wanted to do something to say: “Well done carers! Thanks for all the care and dedication you give us all. It’s very much appreciated and you’re all angels in disguise.”
