• Contact us
  • About us
  • Digital edition
  • Online archive
Saturday, June 21, 2025
Cumberland and Westmorland Herald
  • News
    Farms focus on cashflow following SFI scheme closure

    Farms focus on cashflow following SFI scheme closure

    MP asks for Government help over plans to replace M6 bridges

    MP asks for Government help over plans to replace M6 bridges

    Resurfacing work to start in Shap – road to be closed for 21 days

    Resurfacing work to start in Shap – road to be closed for 21 days

    Arrests after drugs raid in Penrith

    Arrests after drugs raid in Penrith

    New Kirkby Stephen shop blends retail with purpose

    New Kirkby Stephen shop blends retail with purpose

    New vicar appointed for churches

    New vicar appointed for churches

    Award for Eden writer

    Award for Eden writer

    Penrith man admits possessing cannabis twice with intent to supply

    Penrith man admits possessing cannabis twice with intent to supply

    Risks and strategies for flexible pension drawdown

    Risks and strategies for flexible pension drawdown

  • Sport
    Medal success for Upper Eden tug-of-war team

    Medal success for Upper Eden tug-of-war team

    Eden man competes in Hyrox World Games

    Eden man competes in Hyrox World Games

    Double national triumph for Stuart Robinson

    Double national triumph for Stuart Robinson

    Patterdale’s Eden Eagles make history

    Patterdale’s Eden Eagles make history

    Penrith teen crowned British vault champion

    Penrith teen crowned British vault champion

    Penrith gymnasts represent North of England in finals

    Penrith gymnasts represent North of England in finals

    New boss revealed for Penrith AFC

    New boss revealed for Penrith AFC

    Penrith Panthers celebrate winning season

    Penrith Panthers celebrate winning season

    Darren Edmondson leaves Penrith AFC

    Darren Edmondson leaves Penrith AFC

  • Obituaries
  • Nostalgia
  • Online archive
  • Buy Photos
  • Buy your paper
  • North Lakes Living
No Result
View All Result
Cumberland and Westmorland Herald
  • News
    Farms focus on cashflow following SFI scheme closure

    Farms focus on cashflow following SFI scheme closure

    MP asks for Government help over plans to replace M6 bridges

    MP asks for Government help over plans to replace M6 bridges

    Resurfacing work to start in Shap – road to be closed for 21 days

    Resurfacing work to start in Shap – road to be closed for 21 days

    Arrests after drugs raid in Penrith

    Arrests after drugs raid in Penrith

    New Kirkby Stephen shop blends retail with purpose

    New Kirkby Stephen shop blends retail with purpose

    New vicar appointed for churches

    New vicar appointed for churches

    Award for Eden writer

    Award for Eden writer

    Penrith man admits possessing cannabis twice with intent to supply

    Penrith man admits possessing cannabis twice with intent to supply

    Risks and strategies for flexible pension drawdown

    Risks and strategies for flexible pension drawdown

  • Sport
    Medal success for Upper Eden tug-of-war team

    Medal success for Upper Eden tug-of-war team

    Eden man competes in Hyrox World Games

    Eden man competes in Hyrox World Games

    Double national triumph for Stuart Robinson

    Double national triumph for Stuart Robinson

    Patterdale’s Eden Eagles make history

    Patterdale’s Eden Eagles make history

    Penrith teen crowned British vault champion

    Penrith teen crowned British vault champion

    Penrith gymnasts represent North of England in finals

    Penrith gymnasts represent North of England in finals

    New boss revealed for Penrith AFC

    New boss revealed for Penrith AFC

    Penrith Panthers celebrate winning season

    Penrith Panthers celebrate winning season

    Darren Edmondson leaves Penrith AFC

    Darren Edmondson leaves Penrith AFC

  • Obituaries
  • Nostalgia
  • Online archive
  • Buy Photos
  • Buy your paper
  • North Lakes Living
No Result
View All Result
Cumberland and Westmorland Herald
No Result
View All Result
Home News

Appleby greengrocers left high and dry after BT error

by CWH
10 November 2023
in Latest, News
A A
Share on FacebookShare on Twitter
Fay Walton, of Stephenson’s of Appleby

An Appleby greengrocers has been left struggling without internet and a phone line for weeks.

Stephenson’s of Appleby, in Boroughgate, has been without internet and broadband since Monday, October 30, when it was accidentally cut off due to an error.

Owner Maurice Walton and shop manager Fay Walton said they have had to resort to using temporary internet and their own mobile phones to contact customers, place produce orders and send invoices.

Maurice added: “It’s almost as bad as turning the electric off. It’s making life extremely difficult and we’re losing money because we can’t possibly ring everybody who might want an order.

“It isn’t just a fruit and veg shop, we do wholesale for businesses around Appleby and we also do home deliveries for people who rely on us and can’t be carrying home heavy vegetables each week.

“They can’t ring to get orders, other customers can’t ring in to place orders and we’re having to use our mobiles to ring out and buy the fruit and veg that we need.

“Everything is done online or on email these days. Even to use our accounting systems we need the internet but we’re stuck without it.

“But I just think the reaction from BT is atrocious really because they’ve caused the problem and only they can fix the problem, but they were refusing to help us.”

The internet and phone service was lost while BT were working on the flat above the shop, which is not connected to Stephenson’s.

Maurice said: “We made the usual calls to try and get it sorted and ended up on the phone all week because BT said it wasn’t our line and wouldn’t speak to us about it.

“They said to us that only our internet service provider Kinex could handle it. Kinex said the line will be reinstated by November 22, so we’re still without any phone line or internet until then and our phone number has disappeared completely and no longer exists.

“I don’t know why they can’t just go back and fix the problem immediately.”

A BT spokeswoman said that the company could only react to orders put in by the shop’s internet provider — causing the delay in action.

She added: “The line was disconnected due to a systems error as part of an order via BT for service in the upstairs flat.

“As Openreach we can only to react to orders placed by communications providers and at the moment we can’t see any order from Mr Walton’s communications provider to reinstate the line.

“As soon as we receive an order from Kinex we’ll escalate the order and get Mr Walton reconnected as quickly as possible.”

Maurice said that he has also contacted the ombudsman at Ofcom to lodge a complaint and has written to Penrith and the Border MP Neil Hudson.

Customers are encouraged to visit the store as normal and place orders via the shop’s temporary mobile number 07968 490660 and contact via email at accounts@stephensonsofappleby.co.uk

Related Posts

Farms focus on cashflow following SFI scheme closure
Expert advice

Farms focus on cashflow following SFI scheme closure

21 June 2025
MP asks for Government help over plans to replace M6 bridges
Latest

MP asks for Government help over plans to replace M6 bridges

20 June 2025
Resurfacing work to start in Shap – road to be closed for 21 days
Latest

Resurfacing work to start in Shap – road to be closed for 21 days

20 June 2025
Arrests after drugs raid in Penrith
Latest

Arrests after drugs raid in Penrith

20 June 2025
New Kirkby Stephen shop blends retail with purpose
News

New Kirkby Stephen shop blends retail with purpose

20 June 2025
New vicar appointed for churches
News

New vicar appointed for churches

20 June 2025
No Result
View All Result

Stay connected

Facebook Twitter Instagram

Most popular

New Kirkby Stephen shop blends retail with purpose

New Kirkby Stephen shop blends retail with purpose

20 June 2025
Looking back through the archives

Looking back through the archives

20 June 2025
Farms focus on cashflow following SFI scheme closure

Farms focus on cashflow following SFI scheme closure

21 June 2025
Risks and strategies for flexible pension drawdown

Risks and strategies for flexible pension drawdown

15 June 2025
Award for Eden writer

Award for Eden writer

20 June 2025
Eden man competes in Hyrox World Games

Eden man competes in Hyrox World Games

20 June 2025
Cumberland and Westmorland Herald Logo

33 Middlegate
Penrith
Cumbria
CA11 7SY

Phone: 01768 862313
Email: news@cwherald.com

Registered in England as Barrnon Media Limited. No: 12475190
VAT registration number: 343486488

Explore

  • News
  • Sport
  • Farming
  • Property
  • Obituaries
  • Nostalgia
  • Your view

Useful links

  • Contact us
  • Photosales
  • Online archive
  • Buy your paper
  • Digital edition
  • North Lakes Living
  • Advertise
  • About us

Follow us on

© Barrnon Media Limited 2025

Terms & Conditions / Privacy Policy / Cookie Policy

This website and its associated newspaper are members of the Independent Press Standards Organisation
Review Your Cart
0
Discount
Add Coupon Code
Subtotal
Total Installment Payments
Bundle Discount
Checkout

 
0
No Result
View All Result
  • Home
  • News
  • Sport
  • Obituaries
  • Nostalgia
  • Online archive
  • more
    • North Lakes Living
    • Buy Photos
    • Buy your paper
    • About us
    • Contact us

© 2020 Cumberland & Westmorland Herald