A Cumbrian centenarian received a special surprise ahead of her 101st birthday.
Hazel Crowther reached out to furniture manufacturer HSL’s customer services team to place an order for a chair needed to help manage her neck and spinal issues.
With the help of her carer, Sarah Yallop, Mrs Crowther, who lives independently in an ex-fire service therapy housing complex in Penrith, purchased the Melrose chair from HSL’s range of handcrafted furniture.
When Mrs Crowther’s fireside chair was delivered, HSL’s team expressed concerns that whilst the chair provided the correct postural support that all HSL furniture is designed with, it was not providing Mrs Crowther with the correct functionality she required due to her additional health concerns.
After HSL’s Chief Executive, Guy Critchlow, saw an image of the 101-year-old in the original Melrose chair, he immediately insisted that Mrs Crowther was to receive a chair with additional support and the rise and recline functionality to assist in sitting and standing.
After speaking to the customer service team and discovering that HSL was going to provide her new chair, Mrs Crowther said: “I am utterly overwhelmed by the generosity, compassion and kindness that I have received, it’s not often that I receive unexpected gifts, and this has simply blown me away.”
A couple of days later, Mrs Crowther was surprised with a special delivery arriving from HSL, who had organised for her to receive a new chair from their Riser Recliner range – an upgrade from her previous chair. Mrs Crowther’s new Riser Recliner chair was personally delivered to her address by Paul Surman, Home Consultation driver and Diane Heath, HSL’s Customer Service Advisor.
After receiving the chair, Mrs Crowther, said: “I am so overwhelmed. The chair has changed my life, it helped my movement and prevented me from having to go into a care home, I love where I live and couldn’t imagine leaving. I have a great fondness for my garden and my new chair has been placed in front of the window, so I can look out and enjoy the scenery. It’s my favourite place to sit on a sunny afternoon.”
Mrs Crowther’s carer, Sarah Yallop, added: “As an observer, not a purchaser, I can see that the level of customer service has been exceptional, the chair was everything Hazel could’ve hoped for and more. Hazel’s independence is incredible, she can carry out plenty of tasks by herself – however, this chair has given her the extra support she needed.”
Mrs Crowther served in the Second World War in the Auxiliary Territorial Services (A.T.S) from April 2 1942 to February 21, 1946. Speaking of her experiences, Mrs Crowther said: “I went in the A.T.S a reluctant conscript and came out a much better person.”
When Mrs Crowther returned from the army, she wanted to fulfil her passion for creating so she attended a local college where she studied art and upholstery.
Upon moving into the ex-fire service therapy unit 20 years ago, Mrs Crowther would spend a great amount of time painting, decorating, and gardening. Mrs Crowther has one relative that she is particularly close to, however, she has found herself spending an increased amount of time alone due to the restrictions of the pandemic.
Mrs Crowther added: “I have found new friends with the team at HSL, and I am very grateful for the genuine care and support that they have shown me.”
