Care home manager made a scapegoat

Date: Tuesday 5th September 2017

Sir, We totally disagree with the Care Quality Commission (CQC) reports about the Bupa Cold Springs Care Home. The criticism seems totally unfounded and we strongly agree with all that Kenneth Wilson said in his letter (Herald, 26th August).

Both our respective parents have been residents at Cold Springs for more than two years and one of our fathers-in-law was a resident for four years.

Relatives were not approached by the CQC and, therefore, our opinions were never taken into consideration when the report was compiled.

Between us we visit the home on most days so see the daily routine at different times of the day. Any issues that arose were always dealt with by the manager quickly and efficiently. At times she went above and beyond the call of duty, doing night shifts as a carer, and coming in at weekends to cover staff shortages.

It has saddened both residents and relatives alike that the manager has been made a scapegoat and forced to resign.

Does the CQC think we would put our parents anywhere that is not up to standard? Yours etc,